Complex Care Support Worker

Role Responsibility

As a Complex Care Support Worker, you will undertake a challenging yet highly rewarding role. Building upon the main responsibilities of a Support Worker, this position entails additional responsibilities and greater accountability. The following list outlines some of your key responsibilities while on assignment; however, it is not exhaustive:

• Provide person-cantered support and assistance to individuals with complex medical needs and challenging behaviours, ensuring their physical, emotional, and social well-being.
• Monitor and administer medications as prescribed, following proper protocols and maintaining accurate records.
• Assist with activities of daily living, including personal care, feeding, mobility, and household tasks, while promoting independence and self-care skills.
• Support individuals in accessing medical appointments, therapies, recreational activities, and community resources, fostering social inclusion and participation.
• Respond effectively to challenging behaviours, using de-escalation techniques, positive behaviour support strategies, prioritising the safety and well-being of all involved.
• Document observations, progress notes, incident reports, and any significant changes in behaviour or health status, ensuring clear communication and continuity of care.
• Collaborate with team members, including nurses, therapists, psychologists, and social workers, to provide holistic and coordinated support.
• Participate in ongoing training, workshops, and professional development opportunities to enhance knowledge and skills in complex care, disability support, and behavioural management.
• Uphold ethical standards, confidentiality, and respect for individual rights and dignity at all times, adhering to relevant policies, procedures, and regulatory requirements.

The Ideal Candidate

We are committed to recruiting exceptional Complex Care Support Workers who possess outstanding skills, qualifications, and dedication to providing top-quality care. We have high expectations for our team members, as they play a crucial role in delivering exceptional value to our clients. While specific requirements may vary depending on the role and specialization, the ideal candidate for a support worker role would possess the following qualities:

• Be willing to work a minimum of 16 hours per week
• Hold the necessary qualifications required for the role, such as 6 months experience, a Care Certificate or NVQ level 2 in HSC etc
• Strong time management skills, ensuring efficient and effective task completion.
• Strong understanding of complex medical conditions, disabilities, and behavioural challenges, with specific knowledge of Acquired Brain Injury, Multiple Sclerosis, Epilepsy, Autism, and Physical Disabilities.
• Proficient in administering medications, both orally and via PEG, following care plans, and implementing behavioural support strategies.
• Excellent communication and interpersonal skills, with the ability to build trusting relationships and effectively engage with individuals, families, and multidisciplinary teams.
• Demonstrate our core values of honesty and reliability, acting with integrity and dependability.
• Empathetic, person-cantered approach, with a commitment to promoting independence, empowerment, and quality of life for individuals with diverse needs.
• Thrive in a team environment, fostering a positive and supportive workplace culture.
• Embrace a growth mindset, actively seeking opportunities for personal and professional development.
• Uphold the highest ethical standards, maintaining client confidentiality and respecting professional boundaries.
• Be organized and able to prioritize tasks effectively, adapting to changing needs and priorities.
• Develop strong relationships with clients, promoting trust and collaboration.
• Possess reliable transportation to the workplace, as some locations may not be easily accessible via public transportation.

If you are a compassionate and dedicated individual who meets these criteria, we invite you to join our team of exceptional Support Workers. Together, we can make a positive impact on the well-being of those we care for.

Package Description

Take Five Healthcare is a thriving Health & Social Care agency, recognised as a prominent provider of staffing support in Gloucestershire and the surrounding regions.

With continuous growth, we are now seeking to expand our network of dedicated Health & Social Care professionals. We offer a range of opportunities, including full-time, part-time, and flexible positions, ensuring our team members can find a suitable arrangement that meets their needs.

Our benefits are self-evident:

• Consistent work with ample flexibility to accommodate your preferences
• Autonomy to select when and where you work
• Choice of shifts—day, night, or weekend
• Availability of pre-booked assignments
• Convenient access to our mobile booking app
• Competitive pay rates 
• Company pension scheme
• Weekly payment cycle
• No membership fees
• Promotes a healthy work-life balance
• Complimentary training and uniform
• Opportunities for career advancement
• Optional pathway for NVQ qualifications
• Employee Assistance Programme for support
• Referral bonus for recommending a friend (subject to terms and conditions)

About the Company

Take Five Healthcare is a trusted recruitment agency and training provider specializing in delivering temporary and permanent staffing solutions to the Health & Social Care sector. With a strong presence in the Gloucestershire region since 2015, we have established an exceptional reputation.

As a family-run business, we hold true to genuine family values, with honesty and reliability forming the core of our operations. We extend our support to various care and nursing homes, community care providers, hospices, supported living facilities, as well as learning and working environments.

Our unwavering vision has always been to provide an ethical, honest, and dependable service that our clients can rely on. We are guided by a clear set of essential principles, fostering a culture that instils pride within our team. At Take Five Healthcare, we are known for our friendly and supportive approach, placing the needs of both our clients and workers at the forefront of everything we do.

What sets us apart goes beyond our high ethical standards and professionalism. We are committed to creating meaningful differences in the Health & Social Care industry.